Support

Open Ragnarr → Settings → Services → +. Pick the service type (e.g. Sonarr), paste your base URL, paste the API key from that service's Settings → General → Security page, and tap Test connection.

Ragnarr will probe the URL, validate the token and pull a snapshot. The service then appears on your dashboard.

Ragnarr accepts one URL per service. Pick the one reachable from all the networks you actually use: if you have a reverse proxy (Caddy, Traefik, Nginx) or a VPN like Tailscale, use that URL — it works on home Wi-Fi and on cellular alike.

If you only ever use the app at home, the server's local IP is enough (e.g. 192.168.1.50:8989) — but the app won't reach the service outside your home Wi-Fi. Configuring both a local and a remote URL with automatic fallback is on the roadmap.

Before contacting us, a few checks that solve the vast majority of cases:

• Confirm the service is reachable from another client (web UI, curl) using the exact URL configured in Ragnarr.
• Check the API key hasn't been rotated server-side — rotate-and-paste fixes about 80% of cases.
• If you reach the service via reverse proxy, confirm the proxy isn't dropping the API path and that auth headers pass through.

If everything checks out and Ragnarr still can't reach it, email us at support@orionhq.fr with the service name, the URL (without the API key), the network type (LAN, VPN, reverse proxy) and the observed behavior.

Yes. Ragnarr makes regular HTTP(S) requests using the system networking stack — anything that works in Mobile Safari works in Ragnarr. For Tailscale specifically, install the Tailscale iOS app, ensure it's connected, and use your *.tailnet.ts.net hostname as the URL.

Tokens are stored in the iOS Keychain — the same secure enclave that protects your passwords and Apple Pay cards. They never leave your device, except when sent directly to the server you configured them for. We have no backend that could receive them.

Read our Privacy Policy for the long version.

iPad is supported at launch with a dedicated layout. Ragnarr is designed for iOS and iPadOS only — there is no Mac, Apple Watch or Apple TV version planned.

30% to Apple (App Store fee), the rest to keep development going — domain, Apple Developer Program, the occasional new test device. There are no investors.

Email us at support@orionhq.fr with a clear description and, if possible, reproduction steps or a screenshot. Email is also the right channel for security disclosures.